I’m unable to view everything on the website, such as prices or even some of the pages.
Different Internet browsers format the website pages differently on some computer screens. If you have trouble viewing anything, try another browser, like Firefox, Chrome or Safari (on Macs). They have free downloads on their websites. If you’ve looked at the website before, be sure to clear your cookies to see the updated version. The site is now incomplete. Please go to the new website: www/transplantgifts.com
How do I place my order?
The easiest way is to email and ask for a Paypal invoice. Here is what I need to know before invoicing:
1.What you’d like to order
-
2.Where it is going? What US state or which international country?
-
3.Do you want to ship First Class or Priority?
4. Do you want optional postal insurance?
If you prefer to pay by check, email me and I’ll send you the details.
NEW WEBSITE is OPEN! *direct checkout
www/transplantgifts.com
Also, now open is an Etsy shop here:
https://www.etsy.com/shop/kidneyjewelry
Top 5 items sold are also here:
http://transplantgifts.bigcartel.com
What type of payments do you accept?
Paypal is preferred. Ask me for a Paypal invoice. You do NOT need a Paypal account in order to use your credit card to pay a Paypal invoice. I will also accept personal or business checks, but there is a clearance waiting period and a higher cost to ship due to the need for separate tracking.
Sales Tax
Illinois residents must pay sales tax. It is currently 10%.
Sales tax laws will likely be changing across the US.
What shippers do you use?
I use USPS for First Class and Priority shipments. I DO NOT ship Express through the post office as I am not able to get to the PO daily. I use United Parcel Service if requested, but their cost is higher.
Are orders tracked?
Yes, you will receive the tracking numbers in an automated email message from paypal when I label your package using Paypal’s shipping label service. If you paid with a check, you will receive an automated message from the USPS website. They only allow Priority shipments for their online label service ( no First Class), so all check payments must include Priority Shipping rates of $6.75 per most orders.
Do you offer postal insurance?
Priority shipping includes $50 Insurance for free. If you want extra insurance, be sure to ask for it, otherwise I ship without it, but this is at your own risk. I am not responsible if a package doesn’t arrive or arrives broken unless you order insurance. First Class is not insured, so be sure to ask if you need it. It starts at $2.75 for up to $100.
When will I receive my order?
I generally ship within a day, or same day that I receive payments if it arrives by 10am CST. During the holiday season, I get many orders and shipments can take longer to process. Travel time for First Class generally takes 2-10 business days and Priority generally takes 2-3 days, depending on your proximity to Illinois. I am unable to offer overnight service, so please plan ahead.
Do you ship Internationally?
Yes, frequently! Costs for most First Class International packages begin between $10-$13. For faster service, International Priority is available at a higher cost, please inquire. All international packages take anywhere from 3 days to 3 weeks or longer, depending on customs in your country on any given day. You are responsible for any customs or duty fees. I send packages with custom tags labeled as merchandise, not as “Gifts.” During the last 6 weeks of the year, I will only ship Priority International, which costs, on average, between $28-$38 USD, depending on location.
Before placing an order for silver, gold or coral items, you will need to check your own country’s customs regulations regarding the importation of these materials.
Can you gift wrap?
Just let me know your item is a gift and I’ll put it into a gift box/ribbon for you. If your purchase is for a kidney donor, let me know and I will include a small pop up card with the word HERO on the front and a small space to send a personal message on the back. Inside the card is one of 30 quotations that reflect noble achievement and good deeds. These are selected at random.
What is your return policy?
I want you to be happy with your purchase, period! Returns must be shipped back within 7 days of receipt.
I’ll refund the cost of merchandise, minus shipping costs. Of course, it there was a defect, I’ll exchange or refund the entire purchase.
Thank you very much!
Myra Schwartz
kidneyjewelry.com
TransplantGifts.com
91811
